FAQs - Sushme

Welcome to our FAQs page! Here, you'll find answers to the most commonly asked questions about shopping at Sushme. If you have a question that isn’t listed here, please use the customer support options available on our website.

Shipping

Q: How long does delivery take?
A: Delivery takes 2-3 business days in North India and Tier 1 cities and 5-7 business days in South India and other locations after your order is shipped.

Q: Are there any shipping charges?
A: We offer free shipping for all orders, regardless of the order value.

Q: Do you ship internationally?
A: No. Currently, we only deliver across Pan-India.

Payments

Q: What payment methods are accepted?
A: We accept secure online payments through the payment options available at checkout, as well as Cash on Delivery (COD).

Q: Is Cash on Delivery (COD) available?
A: Yes, COD is available for eligible orders. COD orders may be confirmed through a verification call or message before dispatch.

Q: How do I get a refund for a canceled order?
A: Refunds for eligible canceled orders may be processed through bank transfer, UPI, or the original payment method, depending on the payment method used and the applicable refund process.

Returns & Refunds

Q: How do I return a product?
A: To initiate a return, contact Sushme customer support using the support options available on our website within 15 days of delivery. Follow the instructions provided to complete the return process.

Q: Which items are non-returnable?
A: Due to hygiene reasons, panties, shapewear, and lingerie sets are non-returnable.

Q: Who bears the return shipping cost?
A: If the product delivered matches your order and you choose to return or exchange it, the applicable return shipping cost will be borne by you. If the product received is incorrect or damaged, Sushme will bear the applicable return or exchange shipping cost.

Products

Q: How do I know my size?
A: Refer to the Size Guide available on the relevant product page to help you find the right fit.

Q: What materials are used in your products?
A: We use high-quality, breathable, and skin-friendly materials designed for comfort and durability. Detailed material information is available on individual product pages.

Discounts & Promotions

Q: How do I apply a discount code?
A: Enter your discount code in the designated field during checkout and select Apply. If the code is valid and applicable, the discount will be reflected in your order total.

Q: Can I use multiple offers at the same time?
A: Generally, only one promotional offer can be applied per order. Eligible gift cards or vouchers may be used according to their applicable terms and conditions.

Order Tracking

Q: How do I track my order?
A: Once your order is shipped, tracking information will be shared through the available communication channels. You can use the provided tracking details to check the delivery status of your order.

About Sushme

Q: What makes Sushme unique?
A: Sushme is focused on creating comfortable, high-quality intimate wear designed for everyday use. Our products prioritize comfort, fit, functionality, and thoughtful design.

Q: How can I contact customer support?
A: You can reach Sushme customer support through the contact and support options available on our website.

We hope this answers your questions. If you need further assistance, please reach out through the Sushme website. Happy shopping with Sushme!